OTO Lift Trucks intends to follow its customer through the entire truck life. Expert technicians with equipped units are available 12-24 hours after the call. OTO Service supports its customers through a spare part centralised procurement service complying with any intervention and service request.
The OTO Service department is entitled to enforce any diagnostics and remote repairs thanks to the new OTO Helmet, a mobile service system allowing OTO experts within the main company factory, to get through an audio-video support directly connected to the customer, wherever it is located all over the world, any problem whatsoever as for the truck operation. OTO Service can immediately intervene, through a real time diagnosis of the required intervention, thus dramatically cutting downtimes and relating costs.